Policies

This page contains JoveHeal’s Customer Guarantee, Complaints Policy & Procedures, Disability Discrimination & Accessibility Policy, Data Protection & Privacy Policy, Digital Health & Safety Policy, Equal Treatment Policy, and Legal Disclaimer. Together, these documents govern your use of JoveHeal’s services. The limitation of liability and indemnification terms set out in the Legal Disclaimer apply to all Services described on this page. 

Customer Guarantee for Jove Company

At Jove Company, operating under the JoveHeal™ brand, we are committed to providing professional, meaningful and high-quality learning experiences. We want every participant to feel supported, informed and confident in the training they receive. This Customer Guarantee explains the standards participants can expect from our training programs.

Our Guarantee to You

Quality Instruction: We guarantee that our training will be created and delivered by an appropriately qualified and experienced instructor. Our programs are designed to provide structured, engaging and educational learning experiences that meet the stated course objectives and professional standards.

Relevant and Up-to-Date Content: We guarantee that our training content will be reviewed regularly to ensure that it remains relevant, accurate and appropriate for the intended learners. We consider participant feedback, assessment outcomes, trainer observations and relevant developments in coaching, holistic wellness, safeguarding, professional ethics and practitioner responsibilities when reviewing our materials.

Interactive Learning Environment: We guarantee that our live training will encourage active participation, reflection, discussion and practical application. Depending on the program, participants may engage in demonstrations, guided exercises, case studies, group discussions and independent practice. Participants may pause or choose not to take part in an experiential exercise if they do not feel comfortable.

Comprehensive Course Materials: We guarantee that participants will receive the course materials necessary to support their learning. These may include a participant handbook, presentation materials, worksheets, practice exercises, assignments and assessment guidance. Participants may retain approved materials for personal reference, subject to JoveHeal’s intellectual-property and confidentiality requirements.

Clear Learning Requirements: We guarantee that participants will be informed about the course objectives, attendance expectations, required independent practice, assessments and completion requirements. Any significant program changes will be communicated as promptly as reasonably possible.

Ethical and Responsible Training: JoveHeal training is provided for education, personal growth, self-improvement and general wellness. It is not medical or psychological training and does not qualify participants to diagnose, treat, cure or prevent any medical condition, mental illness or psychological condition. Participants are taught to work within their existing qualifications, competence, insurance and applicable legal scope.

Learner Support and Concerns: Participants are encouraged to raise questions or concerns during the training so that we have an opportunity to respond and, where appropriate, provide clarification or a reasonable resolution. Formal concerns will be handled in accordance with the JoveHeal Complaints Policy & Procedures.

Refund, Rescheduling, & Service Resolution

All purchases for JoveHeal services and training programs are considered final. JoveHeal does not generally provide refunds, exchanges or credits. Digital products, online courses and downloadable materials are also non-refundable once access has been provided.

In specific unforeseen circumstances or emergencies, JoveHeal may permit a participant to reschedule certain services, subject to availability. Rescheduling is not guaranteed and remains at the sole discretion of JoveHeal.

If JoveHeal cancels a training program or event, participants may be offered the opportunity to reschedule, receive a credit toward a future service or, in certain circumstances, receive a refund. The available resolution and applicable terms will be communicated to affected participants.

In rare cases involving extenuating circumstances, JoveHeal may consider a refund request individually. Any decision remains solely at the discretion of JoveHeal and does not create a general entitlement to a refund.

Technical issues or service failures must be reported to [email protected] within 48 hours of purchase. JoveHeal will assess the issue and determine whether corrective action is appropriate. This 48-hour period is a deadline for reporting technical issues or service failures and is not a general money-back guarantee.

Our Commitment

Jove Company values the trust participants place in us. We are committed to delivering organised, relevant and professionally presented training that supports meaningful learning and responsible practice. We welcome constructive feedback and use it to continuously review and improve our programs.

By enrolling, participants acknowledge that learning outcomes depend partly on their attendance, participation, completion of required work and application of the material. While we guarantee the standards described above, we cannot guarantee any specific personal, professional, financial, physical, emotional or spiritual result.

This section should be read together with our Legal Disclaimer, which contains limitations of liability and indemnification terms that apply to all JoveHeal Services described on this page.

Back to Top ^⤴

Complaints Policy & Procedures

Jove Company Scorp, operating as JoveHeal™

Monitoring

Jove Company Scorp is committed to providing high-quality training and continuously improving the services delivered through JoveHeal. Complaints, concerns, compliments and suggestions are reviewed to identify opportunities to improve our training, assessment process, learner support, accessibility, communication and overall participant experience.

Where appropriate, complaint information will be reviewed in an aggregated or de-identified format to identify recurring concerns while protecting the privacy of the people involved. This policy will be reviewed annually and whenever a significant change is made to our services or applicable requirements.

Our Service Standards for Complaints

We will:

• Make it clear and straightforward for participants to submit a complaint.
• Treat every complaint seriously, respectfully, fairly and without retaliation.
• Acknowledge complaints within three business days.
• Aim to provide a written outcome within ten business days.
• Keep the complainant informed if additional time is required.
• Provide a clear explanation of our findings and decision.
• Offer an accessible or alternative communication format where reasonably required.
• Explain any corrective action or service improvement that we can appropriately disclose.
• Protect personal information in accordance with the JoveHeal Data Protection & Privacy Policy.
• Review complaint themes to support continuous improvement.

Responsibilities

The Complaints Coordinator is responsible for receiving, recording and coordinating responses to formal complaints. Jove Company’s management and anyone working in an instructional, administrative, supervisory or learner-support role is responsible for encouraging good customer care and cooperating with the complaint-review process.

Where reasonably possible, a complaint will be reviewed by someone who was not directly involved in the matter being raised. Everyone involved in handling complaints must maintain appropriate confidentiality, act impartially and avoid retaliation against a person who raises a concern in good faith.

Communication

This Complaints Policy & Procedures will be made available electronically and may also be provided in an accessible or alternative format upon request.

Anyone working with JoveHeal participants will be informed of the complaint procedure and their responsibilities. Participants will be told how to raise a concern through registration materials, joining information, the participant handbook or another appropriate communication.

Equality, Diversity, & Accessibility

Every participant has the right to express dissatisfaction with the services they receive from JoveHeal. Anyone using this procedure can expect to be treated fairly, respectfully and without unlawful discrimination.

Reasonable accommodations will be considered for anyone who needs assistance submitting or participating in the complaint process. A complaint may be submitted in an alternative format or with assistance from an authorised support person. Requesting an accommodation or raising a complaint will not disadvantage the complainant.

Procedure

A participant may complain about any aspect of JoveHeal’s training or services, including the learning experience, course content, assessment, learner support, accessibility, staff conduct, communication, payments or the organisation itself.

We encourage participants to raise concerns as soon as possible. Where appropriate, the participant may first speak with the instructor or person involved, as they may be able to resolve the concern immediately.

A formal complaint may be submitted at any stage by emailing [email protected] with the subject line “Formal Complaint.”

The complaint should include, where possible:

• The complainant’s name and preferred contact method.
• The course, service, event or transaction involved.
• A clear description of what happened.
• Relevant dates, times and names.
• Any supporting documents or screenshots.
• Details of any earlier attempt to resolve the concern.
• The outcome or resolution being requested.

A complaint is an expression of dissatisfaction that requires a response or resolution. A request for general information or technical assistance may be handled as a service request unless the person also expresses dissatisfaction with the service received.

Complaints should be submitted as soon as reasonably possible, preferably within three months of the event or issue. JoveHeal may still consider a complaint submitted after this period where there is a reasonable explanation for the delay or sufficient information remains available to review the matter fairly.

Contact Details

Complaints Coordinator

Jove Company Scorp, operating as JoveHeal™
Email: [email protected]
Website: https://www.joveheal.com

If email is not accessible, the complainant may contact JoveHeal through another available contact channel and request an alternative method for submitting the complaint.

Response

JoveHeal will acknowledge a formal complaint within three business days.

The complaint will be reviewed fairly and, where reasonably possible, by someone who was not directly involved in the matter. We may request further information from the complainant or other people involved and may review relevant communications, participation records or supporting documents.

We aim to provide a written outcome within ten business days of receiving the complaint. If additional time is required, we will explain the reason for the delay and provide a revised response date.

The response will explain:

• The matters considered.
• The findings reached.
• The reason for the decision.
• Any resolution or corrective action being offered.
• Any service improvement that can appropriately be disclosed.
• How to request an internal review.

Any remedy involving a refund, credit or rescheduling will be considered in accordance with the current JoveHeal Refund Policy under Customer Guarantee. Submitting a complaint does not automatically create a right to a refund.

Appeal & Internal Review

If the complainant is not satisfied with the outcome, they may request an internal review by replying within ten business days of receiving the decision and explaining why they believe it should be reconsidered.

Where reasonably possible, a different decision-maker will conduct the internal review. JoveHeal aims to provide the review outcome within ten business days. If more time is required, the complainant will be informed.

Using this procedure does not remove or restrict any legal right or the right to contact an appropriate consumer, civil-rights, regulatory or legal authority.

Confidentiality & Records

Complaint information will be shared only with people who reasonably need it to review, respond to or document the matter, protect safety or comply with a legal obligation.

Complaint records will be stored securely and retained only for as long as reasonably necessary for complaint handling, service improvement and applicable legal obligations. Personal information will be handled in accordance with the JoveHeal Data Protection & Privacy Policy.

Anonymous complaints will be considered when enough information is available, although anonymity may limit our ability to investigate or provide a response.

This complaint process is not an emergency service. Anyone facing immediate danger, a medical emergency, abuse or a threat of harm should contact local emergency services or another appropriately qualified authority.

Related JoveHeal Policies

• Refund Policy under Customer Guarantee
• Data Protection & Privacy Policy
• Legal Disclaimer
   

Back to Top ^⤴

Disability Discrimination & Accessibility Policy

Overview of the Disability Discrimination Policy

This policy explains Jove Company Scorp’s commitment to preventing disability discrimination and providing equal access to JoveHeal’s training programs and services.

It applies to learners, prospective learners, clients, trainers, employees, contractors, suppliers and other people who interact with JoveHeal. It covers our online training and services as well as any in-person training or events we may provide in the future.

This policy applies to visible and non-visible physical, mental, sensory, cognitive, intellectual, developmental and other disabilities. It also protects people who have a history of disability, are perceived as having a disability or are associated with a person with a disability.

Jove Company’s Statement on Disability Discrimination

Jove Company Scorp does not tolerate unlawful disability discrimination, harassment, retaliation or denial of equal access.

We are committed to creating a respectful, accessible and inclusive learning environment in which people with disabilities can participate as fully as reasonably possible. We will consider reasonable modifications and alternative arrangements based on the individual’s needs and the essential requirements of the training.

A learner will not be required to disclose a medical diagnosis when requesting support. We may ask only for information reasonably necessary to understand the accessibility barrier and identify an appropriate adjustment.

No person will receive inferior service, be charged an additional fee solely because of a disability or be treated negatively for requesting an accommodation or raising an accessibility concern.

Disability Discrimination Objectives of the Organisation

Jove Company Scorp aims to:

• Provide fair and equal access to JoveHeal training and services.
• Identify and reduce accessibility barriers in online and future in-person learning.
• Provide reasonable modifications when required and reasonably possible.
• Make course information and learning materials clear and accessible.
• Offer practical alternatives when a standard delivery method creates a barrier.
• Protect the privacy of disability and accommodation information.
• Train colleagues and trainers to respond appropriately to accommodation requests.
• Select platforms, venues and suppliers with accessibility in mind.
• Review accessibility concerns and participant feedback regularly.
• Prevent discrimination, harassment and retaliation.
• Continuously improve the accessibility of our services and learning environment.

How Jove Company Upholds These Objectives

Online accessibility: JoveHeal will aim to make its website, registration process, payment systems, online-learning platforms, video sessions, documents and communications accessible and usable. We will periodically review the digital tools and resources used to deliver training and consider known accessibility barriers.

Depending on the learner’s needs and what is reasonable in the circumstances, support may include:

• Accessible electronic documents or alternative file formats.
• Large-print or more readable versions of materials.
• Plain-language explanations or summaries.
• Captions or transcripts where reasonably available.
• Chat-based participation or alternative communication methods.
• Additional time to read, respond or complete an assessment.
• Scheduled breaks or flexible participation.
• Adjustments to an activity or session procedure.
• Permission to use appropriate assistive technology.
• Permission for an authorised support person or interpreter.
• A practical alternative when a digital platform creates an accessibility barrier.

Training delivery: Learners will be informed that they may contact JoveHeal to discuss an accessibility requirement. Trainers will be expected to communicate respectfully, provide clear instructions, allow reasonable participation flexibility and avoid making assumptions about a person’s abilities or needs.

An accommodation must not change the essential learning outcomes, compromise participant safety or invalidate an assessment. When a requested adjustment cannot reasonably be provided, JoveHeal will discuss the concern with the learner and consider another effective option.

Assessments: Reasonable adjustments may be considered for assessments, including additional time, accessible formats or an alternative method of demonstrating the same learning outcome. Adjustments will not reduce the required competency standard or provide an unfair advantage.

Future in-person training: Before offering an in-person program or event, JoveHeal will consider accessible routes, entrances, seating, restrooms, communication arrangements, emergency procedures, sensory needs, service animals and mobility devices.

Known venue limitations will be communicated where possible. If a venue cannot provide a requested form of access, JoveHeal will work in good faith with the individual to consider another reasonable and effective arrangement.

Third-party suppliers: Where reasonably possible, JoveHeal will consider accessibility when selecting learning platforms, software providers, venues and other suppliers. Suppliers supporting our training may be asked to provide accessibility information and address barriers affecting learners.

Privacy: Information concerning a disability or accommodation request will be handled sensitively, stored securely and shared only with people who reasonably need the information to arrange or provide the requested support. Personal information will be handled in accordance with the JoveHeal Data Protection & Privacy Policy.

Requesting an Accommodation

A learner, prospective learner, trainer, employee or other participant may request an accommodation by contacting [email protected]. 

The request should describe:

• The accessibility barrier being experienced.
• The adjustment or support requested.
• When the support will be needed.
• Any preferred method of communication.

The person does not need to disclose a diagnosis. JoveHeal may ask for limited additional information where reasonably necessary to understand the functional need and identify an effective accommodation.

Requests should be made as early as reasonably possible to allow time for arrangements. Urgent or last-minute requests will still be considered, but some adjustments may require additional preparation.

JoveHeal will discuss the request with the individual, consider their preferred solution and respond as promptly as reasonably possible.

Responsibilities

The management is responsible for overseeing this policy and ensuring that reasonable systems are maintained to support equal access.

Trainers and colleagues are responsible for:

• Reading and following this policy.
• Treating participants fairly and respectfully.
• Identifying and reporting accessibility barriers.
• Responding appropriately to accommodation requests.
• Protecting confidential information.
• Using accessible materials and communication practices where reasonably possible.
• Referring accommodation requests to the Director when further review is required.

Learners are encouraged to communicate accessibility needs as early as possible and provide enough information for JoveHeal to understand the barrier and consider an effective adjustment.

Complaints & No Retaliation

Any person who believes they have experienced disability discrimination, harassment, retaliation or an unresolved accessibility barrier may contact [email protected].

Concerns will be handled under the JoveHeal Complaints Policy & Procedures. Complaints will be reviewed fairly, promptly and as confidentially as reasonably possible.

Retaliation is prohibited against anyone who requests an accommodation, reports an accessibility concern, supports another person or participates in a review.

Relevant Laws & Standards

Jove Company Scorp will conduct its services in accordance with applicable accessibility and nondiscrimination requirements. Depending on the service, location and people involved, these may include:

• The Americans with Disabilities Act of 1990, as amended.
• The California Unruh Civil Rights Act.
• The California Disabled Persons Act.
• The California Fair Employment and Housing Act, where applicable to employment.
• Applicable California consumer-protection and accessibility requirements.
• Applicable international accessibility or equality requirements when services are provided to learners in other jurisdictions.

Where appropriate, JoveHeal will also consider recognised digital-accessibility practices when reviewing online materials and platforms.

Communication & Colleague Acknowledgment

This policy will be available electronically and may be provided in an alternative format upon request. Learners will be informed about how to request accessibility support through appropriate registration, joining or course materials.

The policy will be included in the induction of relevant colleagues, trainers and contractors. Any significant revision will be communicated promptly.

Relevant colleagues and trainers will be required to confirm that they have received or can access the policy and that they have read, understood and agreed to follow it.

Acknowledgment

I confirm that I have received or been given access to the JoveHeal Disability Discrimination & Accessibility Policy. I have read and understood the policy and agree to follow its requirements.

Name: ______________________________________

Role: _______________________________________

Signature: ___________________________________

Date: _______________________________________

Monitoring & Review

Accessibility requests, complaints, participant feedback and identified digital or physical barriers will be reviewed to support continuous improvement.

This policy will be reviewed at least annually and whenever there is a significant change to our training delivery, technology, venues, applicable requirements or services.

Policy owner: Jove Company Scorp
Contact: [email protected]
Date reviewed: August 1, 2026
Next scheduled review: September 2027

This section should be read together with our Legal Disclaimer, which contains limitations of liability and indemnification terms that apply to all JoveHeal Services described on this page.

Back to Top ^⤴

Data Protection and Privacy Policy

Introduction

Jove Company Scorp, operating under the brand name JoveHeal™ (“JoveHeal,” “we,” “us” or “our”), is committed to protecting personal information and processing it fairly, transparently and securely.

This Data Protection & Privacy Policy explains how we collect, use, store, share and protect personal information when an individual visits our website, contacts us, purchases a product or service, participates in coaching or training, attends an event, creates an online account or otherwise interacts with JoveHeal.

Jove Company Scorp is based in California and provides online coaching, training, personal-development and general-wellness services internationally.

Important Information and Who We Are

Purpose of This Policy

The purpose of this policy is to explain:

• What personal information JoveHeal may collect.
• How personal information may be collected.
• Why we use personal information.
• When information may be shared.
• How information is protected and retained.
• The privacy rights that may be available to individuals.
• How to contact us about a privacy concern or request.

This policy should be read together with any additional privacy notice, consent form, participant agreement or course-specific notice provided when personal information is collected.

Who We Are

Jove Company Scorp operates JoveHeal, a California-based provider of online coaching, practitioner training, personal-development and holistic-wellness services.

Our services include live and self-paced training, practitioner-certification programs, workshops, masterclasses, individual coaching, Blueprint Analysis and related educational resources.

Controller

Jove Company Scorp is responsible for deciding how and why personal information is used in connection with JoveHeal services.

Questions, concerns and privacy requests may be sent to:

JoveHeal Privacy Contact
Email: [email protected]
Website: https://www.joveheal.com
Data Protection & Privacy Policy: https://www.joveheal.com/policies#section-1788754287848

Individuals may also have the right to contact the privacy or data-protection authority responsible for their location. We appreciate the opportunity to address a concern directly before it is referred elsewhere.

Changes to This Policy & Your Responsibility to Inform Us of Changes

We may update this policy periodically to reflect changes in our services, technology, business practices or applicable requirements. The updated version will be made available through our website or communicated by another appropriate method.

Continued use of JoveHeal services after an update constitutes acceptance of the revised policy, subject to any additional consent required by applicable law.

It is important that the personal information we hold is accurate and current. Please contact us if your name, email address, telephone number or other relevant information changes.

Third-Party Links

Our website, online-learning platform or communications may contain links to websites, applications or services operated by third parties.

JoveHeal does not control the privacy or security practices of independent third-party websites. Individuals are encouraged to review the privacy policy of any third-party website or service before providing personal information.

The Personal Information We Collect

Personal information means information that identifies, relates to or could reasonably be connected with an individual. It does not include information that has been anonymised so that the person can no longer reasonably be identified.

Depending on how an individual interacts with JoveHeal, we may collect:

• Identity and Contact Information: Name, email address, telephone number, mailing or billing information, country of residence, account username and similar contact information.
• Registration and Profile Information: Course registrations, program selections, account information, communication preferences and information provided through registration or intake forms.
• Service and Participation Information: Appointment details, attendance, course progress, completed assignments, assessment results, learner feedback, certification records and communications relating to our services.
• Coaching and Session Information: Session notes, information voluntarily shared during coaching, training or healing services, and communications relating to a participant’s experience.
• Recording Information: Audio or video recordings of sessions where recording has been disclosed and an appropriate legal basis or consent applies.
• Transaction Information: Details of products or services purchased, amounts paid, payment status and associated transaction records. Payment-card or banking information may be processed directly by an independent payment provider rather than stored by JoveHeal.
• Technical and Usage Information: Internet Protocol address, device or browser information, login activity, interactions with our website or learning platform, and information collected through cookies or similar technologies.
• Marketing and Communication Information: Preferences concerning newsletters, promotional communications, surveys and other communications.
• Sensitive Information: A participant may voluntarily share personal information relating to their health, emotions, relationships, family, spiritual beliefs or other sensitive matters. We ask participants to share only what is reasonably necessary for the service.
• De-identified or Aggregated Information: We may use information that has been grouped or de-identified so that it does not reasonably identify an individual. If de-identified information is combined with other data in a way that identifies a person, it will be treated as personal information.

If You Do Not Provide Personal Information

Certain information may be necessary to register a participant, process a payment, provide a training program, communicate course information, issue a certificate, respond to a request or comply with a legal obligation.

If required information is not provided, we may be unable to provide the requested product or service. We will explain this where reasonably possible.

Participants are not required to disclose detailed medical records or more sensitive personal information than is reasonably necessary to participate.

How We Collect Personal Information

We may collect personal information through:

Direct interactions: Information provided when an individual contacts us, submits a form, registers for a course, purchases a service, creates an account, attends a session, completes an assessment, sends an email, participates in a survey, submits feedback or raises a complaint.

Online and automated interactions: Information collected when an individual visits our website, signs into an account, uses our learning platform or interacts with online communications. This may include cookies, server logs and similar technologies.

Service providers: Information received from service providers that support payments, email, scheduling, video conferencing, website hosting, course delivery, customer management or other business operations.

Organisations or authorised representatives: Information provided by an employer, organisation, parent, guardian or authorised representative who registers an individual for a service.

Public sources: Limited information that is lawfully available from public professional profiles, business directories or similar sources.

How We Use Personal Information

We use personal information only for legitimate and stated purposes, including:

• Providing coaching, training and general-wellness services.
• Registering participants and managing accounts.
• Scheduling appointments and training sessions.
• Processing purchases and maintaining transaction records.
• Communicating course, service and event information.
• Monitoring attendance, participation and course completion.
• Administering assessments and issuing certificates.
• Maintaining professional, educational and quality-assurance records.
• Responding to questions, accessibility requests and complaints.
• Protecting participant safety, confidentiality and intellectual property.
• Improving course content and service quality.
• Securing our systems and preventing misuse or fraud.
• Complying with applicable legal and regulatory obligations.
• Sending marketing communications where permitted.

Depending on the individual’s location and the circumstances, our use of personal information may be based on consent, performance of a contract, compliance with a legal obligation, legitimate business interests or another lawful basis.

Purposes for Which We Use Personal Information

Marketing

We aim to provide individuals with meaningful choices concerning marketing communications.

We may use name, email address, service history and communication preferences to send information about JoveHeal programs, events, educational resources and offers where permitted by applicable law.

We do not sell personal information for marketing purposes.

Promotional Offers

An individual may receive promotional communications after requesting information, joining a mailing list, registering for an event or purchasing a JoveHeal product or service, where this is permitted.

Promotional communications will be clearly identified as coming from JoveHeal. We will not make misleading claims or guarantee personal, professional, financial, physical, emotional or spiritual outcomes.

Opting Out

An individual may unsubscribe from marketing emails by using the unsubscribe option provided in the message or by contacting [email protected].

Opting out of marketing will not prevent JoveHeal from sending necessary service communications, such as appointment information, course access instructions, payment records, policy updates or responses to requests.

Cookies

Our website and online platforms may use cookies or similar technologies to operate essential features, remember preferences, understand website use and improve functionality.

Browser settings may allow users to block or remove cookies. Blocking certain cookies may affect the availability or performance of some website or learning-platform features.

Where required, additional information or consent choices will be provided through an appropriate cookie notice.

Change of Purpose

We will normally use personal information only for the purpose for which it was collected.

If we need to use information for a materially different purpose, we will consider whether the new purpose is compatible with the original purpose and whether additional notice or consent is required.

We may process information without additional consent where the use is required or permitted by applicable law.

Disclosure of Personal Information

JoveHeal does not sell personal information.

We may share limited personal information with trusted service providers that help us deliver and manage our services. These may include providers supporting:

• Website and online-course hosting.
• Payment processing.
• Email and communication.
• Video conferencing.
• Appointment scheduling.
• Customer and learner management.
• Document and cloud storage.
• Accounting, legal or professional advice.
• Technical support and security.

We may also disclose information:

• When directed or authorised by the individual.
• When required by law, court order or valid legal process.
• When reasonably necessary to protect rights, safety or security.
• In connection with a legitimate business reorganisation, transfer or succession, subject to appropriate safeguards.

Service providers are expected to protect personal information, maintain confidentiality and use information only for the services they provide to JoveHeal.

International Transfers

JoveHeal is based in California, United States, and provides services internationally. Personal information may therefore be processed or stored in the United States or another country where a trusted service provider operates.

By using JoveHeal services, participants acknowledge that cross-border processing may occur in accordance with applicable laws.

Where required, we will take reasonable steps to use appropriate safeguards for international data transfers.

Data Security

JoveHeal uses reasonable administrative, technical and physical safeguards to protect personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.

Measures may include:

• Password and account-access controls.
• Use of established service providers.
• Device and platform security.
• Confidentiality requirements.
• Limited access based on legitimate business need.
• Secure storage practices.
• Appropriate incident-response procedures.

No website, platform, transmission or storage system can be guaranteed to be completely secure.

Anyone working with personal information on behalf of JoveHeal must follow applicable confidentiality and security requirements.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, maintain appropriate records and meet legal, tax, accounting, dispute-resolution or regulatory obligations.

Retention periods may vary depending on:

• The type and sensitivity of the information.
• The service provided.
• Certification and CPD record requirements.
• Contractual or legal obligations.
• The existence of a complaint or dispute.
• The risk associated with continued retention.
• Whether the information can be securely deleted or anonymised.

When personal information is no longer reasonably required, we will delete, anonymise or securely isolate it where feasible.

Session Recordings

Where a session is recorded, participants will be informed. Recordings will be stored securely and accessed only for appropriate professional, educational, quality-assurance or record-keeping purposes.

A recording will not be shared publicly in an identifiable form without separate and appropriate permission.

Participants and trainers may not independently record, photograph, screenshot, transcribe or distribute private sessions or another person’s contribution without permission.

Your Privacy Rights

Depending on an individual’s location and applicable law, they may have the right to:

• Request access to personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request limitation or restriction of certain processing.
• Object to certain uses of personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Request a portable copy of eligible information.
• Receive information about categories of personal information collected and disclosed.
• Receive equal service without retaliation for exercising a privacy right.
• Submit a complaint to an appropriate privacy or data-protection authority.

California residents may have rights under the CCPA/CPRA. Individuals in the European Union or United Kingdom may have rights under the GDPR or applicable national law.

These rights are not absolute. A request may be limited where information must be retained or processed for legal obligations, security, fraud prevention, contractual requirements, legal claims or the rights of another person.

No Fee Is Usually Required

JoveHeal does not normally charge a fee for a legitimate privacy request.

Where permitted by law, we may charge a reasonable fee or decline to act if a request is manifestly unfounded, excessive or repetitive. We will explain the reason if this applies.

What We May Need From You

We may request information reasonably necessary to verify the identity and authority of the person making a privacy request.

This helps prevent personal information from being disclosed, altered or deleted at the request of someone who is not authorised.

An authorised representative may submit a request where permitted by applicable law. We may request reasonable evidence of that authority.

Time Limit to Respond

JoveHeal will acknowledge and respond to legitimate privacy requests within the period required by applicable law.

The response time may depend on the individual’s location, the type and complexity of the request and whether identity verification is required. If additional time is legally permitted and reasonably necessary, we will notify the requester.

Lawful Bases

Where applicable, JoveHeal may rely on:

Consent: The individual has freely agreed to a specific use of their information and may withdraw that consent where applicable.

Performance of a contract: Processing is necessary to provide a purchased or requested service or to take steps before providing that service.

Legal obligation: Processing is necessary to comply with a law or valid legal requirement.

Legitimate interests: Processing is reasonably necessary to operate, secure and improve JoveHeal’s services, provided those interests do not improperly override an individual’s rights.

Protection of vital interests: Processing is reasonably necessary to address an immediate and serious safety concern where applicable.

Internal Parties

Access within Jove Company Scorp is limited to colleagues, trainers or contractors who reasonably need the information to perform their responsibilities.

Anyone receiving access must follow applicable confidentiality, security and privacy requirements.

External Parties

External parties may include:

• Website, learning-platform and technology providers.
• Payment processors.
• Email and communication providers.
• Video-conferencing and scheduling providers.
• Cloud-storage and document-management providers.
• Accountants, lawyers, insurers and other professional advisers.
• Government authorities, regulators or courts where disclosure is legally required.
• A lawful successor to the business where appropriate privacy protections apply.

Third-party providers are expected to process personal information only for authorised purposes and use appropriate measures to protect it.

Technology Platforms & Service Providers

JoveHeal uses established third-party platforms to support website hosting, online-course delivery, video conferencing, scheduling, email communication, payment processing, customer management and secure document storage.

Before using a platform, JoveHeal takes reasonable steps to review its privacy, data-protection and security practices. We select platforms that state that they maintain appropriate safeguards and comply with relevant data-protection requirements applicable to their services.

All platforms used by JoveHeal are expected to:

• Protect personal information through appropriate administrative, technical and organisational safeguards.
• Limit access to authorised individuals.
• Process personal information only for legitimate and stated purposes.
• Maintain appropriate privacy and data-security policies.
• Support applicable privacy rights and lawful data-processing requirements.
• Notify customers of material security or privacy incidents where legally required.
• Apply appropriate safeguards when personal information is transferred internationally.
• Prevent unauthorised use, loss, alteration or disclosure of personal information.

Comply with applicable contractual, privacy and data-protection requirements.

JoveHeal periodically reviews the platforms used to deliver its services. If a platform no longer meets our privacy, security or operational requirements, we will take reasonable steps to address the concern, restrict its access to personal information or move to a more appropriate provider.

Although JoveHeal selects reputable platforms that confirm their commitment to applicable privacy and security requirements, no third-party system can be guaranteed to be completely secure. JoveHeal remains responsible for using these platforms appropriately, limiting the personal information shared with them and responding responsibly to any identified concern.

Questions, Concerns, & Requests

Privacy questions and requests may be sent to:

JoveHeal Privacy Contact
Email: [email protected]
Website: https://www.joveheal.com
Published Privacy Policy: https://www.joveheal.com/privacy-policy

Policy Review

This policy will be reviewed at least annually and whenever there is a significant change to JoveHeal’s services, technology, data practices or applicable requirements.

Policy owner: Jove Company Scorp
Date reviewed: August 1, 2026
Next scheduled review: September 2027

Back to Top ^⤴

Digital Health & Safety Policy

Purpose & Scope

This policy explains how Jove Company Scorp, operating as JoveHeal™, supports the digital health, safety and well-being of colleagues, trainers, learners, clients, contractors and other people participating in online training or services.

It applies to live online training, recorded courses, webinars, virtual meetings, online coaching, digital assessments and other activities delivered through computers, tablets, mobile devices or online platforms.

This policy addresses risks associated with screen use, workstations, digital fatigue, online participation, emotional well-being, confidentiality, platform security and emergency situations. It should be read together with the JoveHeal Disability Discrimination & Accessibility Policy, Data Protection & Privacy Policy, Legal Disclaimer, and Participant Agreement.

Company & Director’s Commitment

Jove Company Scorp recognises its responsibility to take reasonable precautions to support the health and safety of people involved in its online activities.

The Director is committed to:

• Identifying and reducing foreseeable digital health and safety risks.
• Providing reasonable information and guidance about safe online participation.
• Selecting established and appropriate platforms for online course delivery.
• Providing reasonable breaks during live training.
• Promoting accessible and inclusive participation.
• Protecting participant privacy and confidentiality.
• Responding appropriately to reported concerns or incidents.
• Reviewing this policy and related procedures regularly.
• Following applicable health, safety, employment, accessibility and privacy requirements.

The Director will consider digital health and safety when making decisions about course duration, session scheduling, teaching methods, technology platforms, recording, assessments and learner participation.

Management & Trainer Responsibilities

Anyone responsible for managing or delivering JoveHeal training must consider digital health and safety as part of their role.

Managers and trainers are expected to:

• Understand and follow this policy.
• Prepare and test digital platforms before scheduled sessions.
• Provide clear joining and participation instructions.
• Schedule reasonable breaks during longer live sessions.
• Encourage participants to move, rest their eyes and stay hydrated.
• Avoid creating unnecessary pressure to remain continuously visible on camera.
• Explain that participants may pause or decline an experiential exercise.
• Maintain professional boundaries and appropriate online conduct.
• Protect confidential and personal information.
• Respond appropriately to accessibility requests.
• Report identified risks, incidents or concerns promptly.
• Refer medical, psychological or emergency concerns to appropriately qualified services.
• Avoid diagnosing, treating or making medical or psychological claims.

If a trainer cannot safely or appropriately address a concern, they must refer it to the Director or designated program lead.

Colleague & Contractor Responsibilities

All colleagues and contractors will receive information appropriate to their roles so that they can perform their work without creating unreasonable risks to themselves or others.

They are expected to:

• Follow JoveHeal’s digital health, confidentiality and security procedures.
• Take reasonable care of their own health and safety.
• Avoid conduct that could place another person at risk.
• Use secure accounts, passwords and approved platforms.
• Protect devices and confidential information from unauthorised access.
• Report technical, security, accessibility or safety concerns promptly.
• Participate in relevant training or policy reviews.
• Ask the Director for guidance when uncertain about a requirement.

A serious or repeated failure to follow JoveHeal’s safety, confidentiality or security requirements may result in restricted access, removal from an activity, termination of a contract or other appropriate action.

Learner & Participant Responsibilities

Learners and clients are responsible for deciding whether their physical environment, equipment and personal circumstances are suitable for online participation.

Participants are encouraged to:

• Use a stable chair and suitable work surface where possible.
• Position their screen so that it can be viewed comfortably.
• Adjust lighting to reduce glare and eye strain.
• Keep cables and equipment arranged to reduce trip or damage risks.
• Maintain a comfortable listening volume.
• Take breaks, stretch and change position regularly.
• Keep water nearby and attend to personal needs.
• Stop an activity if they feel unwell, unsafe or significantly distressed.
• Inform the trainer of an accessibility or participation need where appropriate.
• Protect the privacy of other participants.
• Avoid recording, photographing or sharing sessions without permission.
• Avoid participating while driving or operating machinery.
• Contact an appropriate professional or emergency service when urgent help is needed.

Participants are not required to disclose a medical diagnosis. They should provide only the information reasonably necessary for JoveHeal to understand a participation or accessibility need.

Display Screen & Workstation Guidance

Prolonged or uncomfortable use of screens may contribute to eye strain, headaches, fatigue or physical discomfort. Participants, colleagues and trainers should arrange their workspace in a way that supports comfortable participation.

Where reasonably possible:

• Place the screen approximately at or slightly below eye level.
• Keep the screen at a comfortable viewing distance.
• Sit with the back supported and shoulders relaxed.
• Keep feet supported by the floor or a stable footrest.
• Keep frequently used equipment within easy reach.
• Position the keyboard and mouse to avoid unnecessary reaching or wrist strain.
• Reduce screen glare and use appropriate room lighting.
• Adjust text size, brightness or contrast when needed.
• Change position rather than remaining still for an extended period.

These suggestions are general wellness guidance and are not medical or ergonomic treatment. Anyone experiencing persistent pain, visual problems or another medical concern should seek advice from an appropriately qualified professional.

Breaks & Digital Well-Being

JoveHeal recognises that extended online participation can contribute to digital fatigue. Live training will be designed to include reasonable opportunities for breaks, movement and changes in activity.

Participants, trainers and colleagues are encouraged to:

• Look away from the screen regularly.
• Take short movement or posture breaks.
• Stand, stretch or walk when appropriate.
• Rest their eyes between sessions.
• Stay reasonably hydrated.
• Avoid scheduling unnecessary consecutive screen-based activities.
• Silence non-essential notifications when concentration is required.
• Inform the trainer if an additional short break is needed.

Where appropriate, participants may temporarily turn off their camera, change position or step away during a break, provided essential attendance and assessment requirements are still met.

Safe Online Learning Environment

Trainers must aim to create a respectful and supportive online environment. Harassment, intimidation, discrimination, bullying, threats, sexual misconduct or deliberate disruption will not be tolerated.

Participants must not:

• Share another person’s identity, story or personal information without permission.
• Take screenshots or recordings without authorisation.
• Share private access links or login information.
• Allow an unregistered person to observe a confidential session.
• Use artificial-intelligence recording or transcription tools without written permission.
• Distribute course materials or recordings without authorisation.
• Use the platform in a way that creates a safety or security risk.

JoveHeal may remove or restrict a person’s participation when reasonably necessary to protect safety, privacy, confidentiality, intellectual property or the learning environment.

Emotional Safety and Experiential Activities

Some JoveHeal training may involve reflection on beliefs, emotions, personal experiences or repeating patterns. Participation in experiential activities is voluntary.

Before an experiential activity, the trainer will explain its general purpose and remind participants that they may:

• Choose how much personal information to share.
• Decline to answer a personal question.
• Pause or leave an exercise.
• Take a break.
• Request reasonable support.
• Seek independent professional assistance when needed.

Trainers must not pressure a participant to disclose sensitive information. Personal experiences shared during training must be treated respectfully and confidentially.

JoveHeal services are intended for education, personal growth, self-improvement and general wellness. They are not medical care, psychotherapy, psychological treatment or emergency support. JoveHeal does not diagnose, treat, cure or prevent medical or psychological conditions.

Medical & Mental-Health Concerns

Anyone with a medical or mental-health condition or concern should consult an appropriately qualified healthcare professional before participating where necessary.

Participants should not disregard, delay, stop or change professional medical or mental-health advice, diagnosis, treatment or medication because of information provided through JoveHeal.

If a participant appears to be experiencing a serious medical emergency, an immediate risk of harm or an acute psychological crisis, the trainer should pause the activity and encourage the person to contact local emergency services or an appropriate licensed professional.

JoveHeal is not an emergency or crisis-response service.

Technology & Platform Safety

JoveHeal uses established third-party platforms to support online learning, video conferencing, scheduling, payments, communication and document storage.

Reasonable steps are taken to select platforms that state that they maintain appropriate privacy, data-protection and security safeguards. Platform access will be limited to people who need it for legitimate training or administrative purposes.

JoveHeal will take reasonable steps to:

• Use appropriate account and password protections.
• Restrict access to private sessions and course areas.
• Keep platform and access information confidential.
• Avoid sharing unnecessary personal information.
• Review platform security and privacy information periodically.
• Respond to identified technical or security concerns.
• Replace or restrict a platform if it no longer meets reasonable operational, privacy or security requirements.

No digital platform can be guaranteed to be completely secure. Participants and colleagues must also take reasonable precautions when accessing online services.

Recording & Confidentiality

A session will be recorded only when participants have been informed and an appropriate legal basis or consent applies.

Recordings will be stored securely and accessed only for appropriate professional, educational, quality-assurance or record-keeping purposes. They will not be shared publicly in an identifiable form without separate permission.

Unauthorised recording, photography, screenshots, transcription, livestreaming or distribution of session content is prohibited.

Accessibility

JoveHeal will consider reasonable accessibility modifications for online learning. These may include accessible documents, larger text, captions or transcripts where reasonably available, chat-based participation, additional time, breaks, alternative communication methods or appropriate assistive technology.

Accessibility requests may be submitted to [email protected]. A participant does not need to disclose a diagnosis, but may be asked to describe the barrier and adjustment needed.

Incident & Concern Reporting

Digital health, safety, accessibility, privacy or security concerns should be reported promptly to:

JoveHeal Program Director
Email: [email protected]

Reports should include, where possible:

• The date and time of the incident.
• The course, session or platform involved.
• A description of what occurred.
• Whether anyone may still be at risk.
• Any immediate action already taken.
• Relevant supporting information.

JoveHeal will review the concern, take reasonable steps to reduce any continuing risk and document appropriate corrective action.

Technical issues or service failures connected with a purchase should be reported within 48 hours in accordance with the JoveHeal Refund Policy under Customer Guarantee. This is a reporting period for technical issues or service failures and is not a general money-back guarantee.

Relevant Requirements

Jove Company Scorp will operate in accordance with applicable federal and California requirements relating to workplace health and safety, disability access, privacy, data security and consumer protection.

Where JoveHeal uses employees, contractors, platforms or venues in another jurisdiction, additional local requirements may apply.

This policy does not replace any legally required workplace Injury and Illness Prevention Program or another safety procedure that may apply to Jove Company’s employment operations.

Communication & Training

This policy will be made available to relevant colleagues, trainers and contractors. Digital health and safety responsibilities will be included in induction and role-appropriate training.

Learners will receive appropriate participation, privacy and safety information through joining instructions, course materials, session introductions or the Participant Agreement.

Material changes to this policy will be communicated to relevant people.

Monitoring & Review

Jove Company will review digital health and safety through participant feedback, trainer observations, reported incidents, accessibility concerns, platform reviews and course evaluations.

The policy will be reviewed at least annually and whenever a significant change is made to course delivery, technology, staffing, services or applicable requirements.

Back to Top ^⤴

Equal Treatment Policy

Jove Company Scorp, operating as JoveHeal™

Policy Statement

The success of Jove Company depends on the people who contribute to and participate in our work, including colleagues, trainers, contractors, suppliers, clients and learners. We value the different experiences, identities, abilities, perspectives and beliefs that each person brings to our organisation.

Jove Company is committed to being a fair, respectful and inclusive employer, service provider and training organisation. We aim to create an environment in which everyone has a fair opportunity to participate, learn, contribute and succeed.

Our learners have the right to participate in an equal, supportive and psychologically safe learning environment. Our colleagues and trainers have the right to work in an environment that respects their dignity and is free from unlawful discrimination, harassment, bullying, intimidation and retaliation.

Jove Company will comply with applicable equality, employment, civil-rights, disability-access and nondiscrimination requirements. We will also promote fair and inclusive practices that go beyond minimum legal requirements where reasonably possible.

Scope

This policy applies to:

• Employees and prospective employees.
• Temporary, casual, part-time and fixed-term colleagues.
• Trainers, facilitators and assessors.
• Contractors, consultants and suppliers.
• Job applicants and volunteers.
• Clients and prospective clients.
• Learners and prospective learners.
• Guests and other people participating in JoveHeal programs.
• Anyone representing JoveHeal or acting on its behalf.

It applies to recruitment, employment, contracting, training, assessment, certification, coaching, online communication, marketing, events and all other JoveHeal activities.

Equal Treatment Commitment

No person will be treated less favourably because of an actual or perceived characteristic protected by applicable law or because of their association with a person who has such a characteristic.

Protected characteristics may include:

• Race, colour, ancestry, ethnicity or national origin.
• Citizenship, immigration status or primary language where protected.
• Religion, creed, spiritual belief or absence of belief.
• Sex, pregnancy, childbirth or a related condition.
• Gender, gender identity or gender expression.
• Sexual orientation.
• Marital or partnership status.
• Age.
• Physical, mental, sensory, cognitive or other disability.
• Medical condition or genetic information.
• Military or veteran status.
• Any other characteristic protected under applicable law.

Jove Company will not apply a condition, requirement or practice that unfairly disadvantages a person unless it is necessary, lawful and reasonably connected to an essential operational, safety, learning or assessment requirement.

Our Objectives

Jove Company aims to ensure that:

• Everyone is treated with dignity, fairness and respect.
• Learning and working environments are free from discrimination, harassment, bullying and retaliation.
• Recruitment, contracting and professional-development decisions are based on relevant ability, experience, competence and merit.
• Learners have a fair opportunity to participate and demonstrate achievement.
• Course admission, attendance, assessment and certification requirements are applied consistently.
• Reasonable accessibility modifications are considered when needed.
• Different cultural, personal, religious and spiritual perspectives are treated respectfully.
• Training examples and materials use inclusive and respectful language.
• Concerns are taken seriously and handled promptly and sensitively.
• Anyone raising a good-faith concern is protected from retaliation.
• Colleagues and trainers receive appropriate guidance about their responsibilities.
• Third-party suppliers are expected to follow standards consistent with this policy.

Inclusive Learning Environment

JoveHeal is committed to providing learners with an environment that supports equal participation, open discussion and respectful learning.

Trainers will:

• Welcome learners from different backgrounds and levels of experience.
• Use respectful and inclusive language.
• Avoid stereotypes, assumptions and discriminatory examples.
• Apply attendance and assessment requirements consistently.
• Encourage participation without pressuring anyone to disclose personal information.
• Respect different religious, cultural and spiritual beliefs.
• Avoid presenting one belief system as a requirement for participation.
• Consider reasonable accessibility needs.
• Protect learner dignity during demonstrations, discussions and feedback.
• Intervene when discriminatory, harassing or bullying behaviour occurs.

Learners may express different opinions and beliefs respectfully. Disagreement does not justify insulting, humiliating, threatening or excluding another person.

Recruitment, Employment, & Contracting

Where Jove Company recruits employees, trainers, contractors or suppliers, decisions will be based on legitimate business requirements, relevant qualifications, experience, competence, performance and professional conduct.

Job descriptions, trainer requirements and selection criteria will be connected to the responsibilities of the role. Reasonable accommodations will be considered during recruitment and work where required and reasonably possible.

Access to development, training and professional opportunities will be provided fairly. Employment, contracting or promotion decisions will not be based on unlawful discrimination or personal favouritism.

If employment is ended, or a contractor or supplier relationship is terminated, the decision will be based on legitimate and documented reasons and not on a protected characteristic or a person’s good-faith complaint.

Harassment

Harassment is unwelcome conduct connected to a protected characteristic or personal identity that violates a person’s dignity or creates an intimidating, hostile, degrading, humiliating or offensive environment.

Harassment may be verbal, written, visual, physical, sexual or digital. It may occur during live sessions, private messages, email, online community discussions, social media interactions or in-person events.

Examples may include:

• Offensive jokes, comments or images.
• Derogatory remarks about a person’s identity or background.
• Sexual comments, advances or unwanted attention.
• Repeatedly using language intended to humiliate or intimidate.
• Sharing discriminatory or demeaning content.
• Excluding someone because of a protected characteristic.
• Mocking a disability, accent, belief, culture or personal identity.
• Deliberately refusing a reasonable accessibility arrangement.
• Misusing personal information to embarrass or harm someone.

Conduct may be inappropriate even when the person responsible says that no offence was intended. The effect, context, seriousness and frequency of the behaviour will all be considered.

Bullying

Bullying is unreasonable behaviour that intimidates, humiliates, undermines, isolates or harms another person. It may be repeated or, in serious circumstances, involve a single incident.

Examples may include:

• Verbal abuse, threats or insulting communication.
• Deliberately excluding or isolating someone.
• Persistent unwarranted criticism.
• Public humiliation.
• Spreading malicious information.
• Setting impossible or intentionally unfair expectations.
• Withholding information needed to perform a role or complete training.
• Misusing authority or professional status.
• Repeatedly disrupting another learner’s participation.
• Targeting someone through online messages or group communication.

Reasonable management, performance feedback, assessment decisions or enforcement of course requirements will not normally constitute bullying when handled fairly, respectfully and consistently.

Responsibilities of the Director

The Director is responsible for promoting and overseeing this policy.

The Director will:

• Lead by example.
• Take reasonable steps to prevent discrimination, harassment and bullying.
• Respond promptly when a concern is raised.
• Ensure that complaints are reviewed fairly and sensitively.
• Protect confidentiality as far as reasonably possible.
• Consider reasonable accessibility arrangements.
• Ensure that decisions are based on legitimate and documented reasons.
• Provide guidance or training when required.
• Take appropriate corrective action when this policy is breached.
• Review this policy and related practices regularly.

If a complaint concerns the Director or there is another conflict of interest, Jove Company will, where reasonably possible, arrange for an appropriate independent person to review the matter.

Responsibilities of Colleagues, Trainers and Contractors

Everyone working with or representing JoveHeal is personally responsible for supporting equal treatment.

They must:

• Read and follow this policy.
• Treat others fairly and respectfully.
• Avoid discriminatory, harassing or bullying behaviour.
• Use inclusive and professional communication.
• Protect confidential information.
• Apply learner and service requirements consistently.
• Raise serious concerns promptly.
• Cooperate with complaint reviews.
• Avoid retaliation against anyone who raises or supports a concern.
• Complete relevant equality or conduct training when required.

A deliberate or serious failure to follow this policy may result in guidance, additional training, restricted duties, removal from training delivery, termination of employment or a contract, or another appropriate measure.

Responsibilities of Learners

Learners are expected to:

• Treat trainers, colleagues and other learners respectfully.
• Avoid discrimination, harassment, bullying and intimidation.
• Respect personal boundaries and confidentiality.
• Use online platforms and group spaces appropriately.
• Follow reasonable conduct and participation requirements.
• Report serious concerns through the appropriate procedure.
• Cooperate with any reasonable review of an incident.

JoveHeal may warn, restrict or remove a learner whose conduct creates a serious risk to another person, violates confidentiality or materially damages the learning environment.

Third-Party Suppliers

Jove Company expects suppliers supporting its training and services to maintain ethical, fair and nondiscriminatory practices.

Where relevant, supplier agreements will require compliance with applicable employment, accessibility, privacy and nondiscrimination requirements. Jove Company may review or end a supplier relationship if serious discriminatory, harassing or unethical conduct is identified and not appropriately addressed.

The online platforms selected by JoveHeal are expected to provide features and practices that support equal access, privacy and appropriate user safety. If a significant barrier is identified, JoveHeal will take reasonable steps to provide an alternative or address the concern with the supplier.

Handling Concerns & Complaints

A person who believes they have experienced or witnessed discrimination, harassment, bullying or retaliation should raise the concern as soon as reasonably possible.

Where the person feels comfortable and the matter is appropriate for informal resolution, they may explain that the behaviour is unwelcome and ask for it to stop. Informal resolution is optional and is not required before making a formal complaint.

A formal concern may be submitted to:

JoveHeal Complaints Coordinator
Email: [email protected]
Subject line: Equal Treatment Concern

The report should include, where possible:

• A description of what occurred.
• Relevant dates, sessions or communications.
• The names of the people involved.
• Any witnesses or supporting information.
• Whether the behaviour is continuing.
• The outcome or support being requested.

The concern will be handled under the JoveHeal Complaints Policy & Procedures. The complainant and the person responding to the allegation will each have a fair opportunity to provide relevant information.

The complainant may be accompanied by an authorised support person during a meeting where reasonably appropriate.

Confidentiality

Jove Company will protect confidentiality as far as reasonably possible. Information will be shared only with people who need it to review the concern, protect safety, take corrective action or comply with a legal obligation.

Complete confidentiality cannot be guaranteed where an allegation must be investigated, where another person must be given a fair opportunity to respond or where disclosure is required by law.

No Retaliation

Retaliation is prohibited against anyone who:

• Raises a good-faith concern.
• Requests an accommodation.
• Supports another person making a complaint.
• Provides information during a review.
• Exercises a legal right.

A concern that is not upheld will not be treated as a false complaint merely because there was insufficient evidence. Knowingly making a malicious or deliberately false allegation may result in appropriate action.

Corrective & Disciplinary Measures

When a breach is established, Jove Company will take action that is reasonable and proportionate to the circumstances.

Action may include:

• Clarification of expectations.
• An apology or facilitated resolution.
• Additional training or supervision.
• A formal warning.
• Restricted access or responsibilities.
• Removal from a course, community or event.
• Termination of employment or a contract.
• Ending a supplier relationship.
• Referral to an appropriate authority where necessary.

Any refund, credit or rescheduling decision will be made in accordance with the current JoveHeal Refund Policy under Customer Guarantee and applicable law.

Communication

This policy will be available electronically and may be provided in an accessible format upon request.

Relevant colleagues, trainers and contractors will receive access to the policy during induction. Significant updates will be communicated promptly.

Learners will be informed about expected conduct and how to report concerns through appropriate joining instructions, course materials or participation agreements.

Monitoring and Review

Jove Company will monitor the effectiveness of this policy through complaints, participant feedback, trainer observations, accessibility requests and periodic reviews of employment and training practices.

The policy will be reviewed at least annually and whenever there is a significant change to JoveHeal’s services, staffing, training delivery or applicable requirements.

Policy owner: Jove Company Scorp
Contact: [email protected]
Date reviewed: August 2026
Next scheduled review: September 2027

Back to Top ^⤴

Legal Disclaimer

Important Notice: Please Read Carefully

The services provided through this website and the associated programs (collectively referred to as “Services”) are meant for personal growth, self-improvement, and general wellness purposes only. By accessing or participating in our Services, you acknowledge and agree to the following:

Not Medical or Professional Advice: The information and Services provided are not intended to be a substitute for professional medical advice, diagnosis, or treatment. We are not licensed medical professionals, psychologists, or therapists. We do not diagnose, treat, cure, or prevent any disease, mental illness, or psychological condition.

Scope of Practice: Our Services focus on personal belief systems, meditation, mindfulness, and energy healing techniques. We work with clients to explore their thoughts, emotions, and spiritual well-being through these modalities. We do not prescribe medications or perform any medical procedures.

No Guarantees: While many clients find our Services beneficial, we cannot guarantee specific results. The effectiveness of our Services may vary from person to person.

Personal Responsibility: You are solely responsible for your own physical, mental, and emotional well-being, as well as any decisions and actions taken before, during, and after participating in our Services.

Medical Conditions: If you have any medical conditions or concerns, we strongly advise you to consult with a qualified healthcare provider before participating in our Services. Do not disregard professional medical advice or delay seeking it because of information provided through our Services.

Voluntary Participation: Your participation in our Services is entirely voluntary. You have the right to discontinue participation at any time.

Compliance with Laws: Our Services comply with applicable laws and regulations in the United States and the State of California governing complementary and alternative health practices. We do not engage in the unlicensed practice of medicine or any other licensed health profession.

Limitation of Liability: To the fullest extent permitted by law, we disclaim all liability for any damages or injuries that may result from your use of or participation in our Services.

Indemnification: You agree to indemnify and hold harmless Shaveta Mehta/ JoveHeal/ Jove Company, its officers, employees, and agents from any claims, losses, or damages arising from your use of our Services.

Changes to Disclaimer: We reserve the right to modify this disclaimer at any time. Continued use of our Services after any such changes shall constitute your consent to such changes.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this disclaimer. If you do not agree with any part of this disclaimer, please do not use our Services.

Jove Company

Back to Top ^⤴